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FAQs
“We guarantee to make you happy with everything you purchase from Wintergreen. If you are not completely satisfied, simply let us know and we will make it right”
How will my order be shipped?
The majority of our orders are shipped via Canpar. Items too large to be shipped by mail will be shipped via an LTL (less than truckload) transportation service.) If you have specific delivery requirements, please contact custserv@wintergreen.ca or indicate your requirements in the notes section of your online order.
Please inform Customer Service of any Special Delivery Requirements at the time of placing your order. The more information on delivery conditions you can provide, the better for our Quote Team to provide an accurate quote for freight & delivery.
While our standard freight percentage apply to most orders, there are occasions where we review orders and are required to present an updated, accurate freight quote amount as determined based on Carrier rates. In these instances, you will be contacted by a member of our Team with a freight quote, for your approval. These special delivery requirements include, but are not limited to: inside, beyond threshold delivery, delivery to a specific room or floor in the building, oversized items, and delivery to remote addresses.
For our full shipping policy please click here.
Can I pick-up my order?
Yes. If you wish to pick-up your order at our Bradford, Ontario head office location please add a note to your order within your shopping cart and our customer service department will contact you regarding all arrangements. The shipping cost will be adjusted after sale.
How can I pay?
Existing institutional accounts can be billed for purchases. Individual orders, please use American Express, Visa, MasterCard, or WINTERGREEN gift cards to pay for your order. Sorry, no C.O.D.'s or on-account payment can be accepted for digital download files.
Will my credit card be billed now or when the merchandise is shipped?
For digital download orders downloaded from the wintergreen.ca site, you will be billed immediately. For all other orders; we will bill your credit card only for those items shipped, as well as any applicable shipping and handling and tax. Backorders will be billed to your card once they have been shipped.
Can I pay with a Wintergreen gift card?
Yes, payment using a Wintergreen gift card is accepted and done on our payment page in the checkout. Please visit our gift cards page for details or to purchase a gift card.
Where can I check my Wintergreen gift card balance?
Please click on the link below to check your balance through GiveX. (Scroll to the bottom of the GiveX page and click on "check balance".
Check Balance
How do I use my Wintergreen gift card?
You may use your Wintergreen gift card online for any purchase. In your shopping cart, select gift card as your payment method, enter the amount you would like to use from your card (which may not be the full amount of the order) along with the 21-digit card number located on the back of your card. For any remainder left to pay on your order, you will be prompted to select an additional payment method.
Can I use multiple gift cards?
Yes, you may pay using multiple gift cards on the same order. In the shopping cart, enter the amount you want to use from the first gift card along with the gift card number. If there is a balance remaining to pay on your order, you will be prompted to choose another payment method - you may select gift card again and fill in the amount from that gift card that you would like to use.
Looking for a way to help finance your program?
We can help with your furniture and learning materials purchase. Explore a comprehensive, customized leasing option with Wintergreen. For more information please contact Barbara Vanzante at 416-453-4493 or barbara@wintergreen.ca.
Where can I view your products?
We do not have a retail location. However, if you would like to inquire about seeing product samples or have specific requirements, please contact sales@wintergreen.ca for your local representative.
Is there a minimum order I have to place?
No. We don't believe in placing any restrictions on our customers. We want you as a customer no matter the size of your order.
If a competitor's regular listed price is less than your regular listed price, will you match it?
YES! If you should find an identical item in a competing school supply dealer's catalogue, we will happily match the lower regular listed price.
Can I return merchandise?
Our customers have come to trust us as the company who will do what we say we're going to do and we back up all of our promises with our Wintergreen unconditional guarantee. This guarantee states: “If you are not completely satisfied with any item you purchase from Wintergreen, anytime, for any reason, simply let us know and we will make it right.” By simply contacting our Customer Service Department, you will be provided with all necessary information, and most importantly, peace of mind. Wintergreen provides hassle-free service by making all necessary arrangements to pick-up the product from you. Return freight charges may apply. In addition, no restocking fees will be charged upon returning the product to our warehouse.
Please call our customer service department 1-800-268-1268.
I need to be invoiced on a certain date, is this possible?
Yes, we can do this. Please contact customer service to make special arrangements, or add this to the notes section of your online order.
Ordering Outside Canada?
Please direct your requests to Lakeshore Learning (opens new window).
Are your items in stock?
Throughout our catalogues you'll find a selection of almost 15,000 quality items, from over 500 manufacturers in over 27 countries. We try to stock as many of the most popular items as possible, keeping costs down so that we can pass the savings on to you.
How long does it take for delivery?
We ship over 98 per cent of our orders with no backorders within a 3 week time frame. Some large items or specialty items may take longer. You will be notified of an expected delivery time after placing your order online.
Does Wintergreen sell to other distributors/third parties?
No, Wintergreen does not sell through any other distributors or third party resellers. To ensure you are receiving the goods and services you expect from Wintergreen, only order through wintergreen.ca, via one of your local sales consultants or directly from those listed on our contact us page.
Does Wintergreen Learning Materials have a leasing program?
Yes, we have leasing options available. Please click here for more details and contact us at sales@wintergreen.ca to speak with a sales consultant about our available options.
Do you know about all of our website features?
"You can upload an excel list to Wintergreen.ca to quickly populate a cart?” For this and other helpful, time-saving tips and features, check out our Website Feature Sheet. CLICK HERE
How do I know what size table and chairs to buy?
